Microsoft Dynamics 365 for Automotive Industry
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Automotive Industry Challenges?
Overcome Challenges in the Automotive Industry
Facing issues like supply chain disruptions, outdated manufacturing processes, or rising operational costs? Brightpoint Infotech’s automotive solutions, powered by Dynamics 365, streamline production workflows, optimize inventory, and enhance dealer and customer engagement—helping automotive businesses stay competitive and innovative.
Complex supply chains cause delays, increased costs, and inventory management issues.
Lack of real-time data visibility hinders proactive decision-making and quality control.
Inefficient communication between suppliers, plants, and dealers disrupts collaboration.
Poor customer engagement and after-sales service reduce brand loyalty and revenue.
Reimagine Automotive Business with Connected Intelligence
Reimagine Automotive Business with Connected Intelligence
The automotive industry is evolving rapidly — from connected vehicles and sustainable mobility to digital dealerships and integrated services.
Brightpoint Infotech helps you leverage Microsoft Dynamics 365 to connect people, processes, and data across your enterprise, enabling a smarter, faster, and more responsive organization.
Key Advantages:
- Centralized data and real-time business visibility
- Seamless collaboration between departments and locations
- Mobile access for dealers, technicians, and executives
- Flexible cloud architecture that scales with your business
Core Capabilities of Dynamics 365 Automotive by Brightpoint Infotech
Deliver hyper-personalized customer journeys using an AI-driven CRM tailored for the automotive industry.
- 360° view of customers, vehicles, and service history
- Omnichannel engagement via email, SMS, WhatsApp, and social platforms
- Smart lead scoring and opportunity management powered by Dynamics 365 Sales
- Loyalty management and automated campaigns
- Mobile CRM access for on-the-go dealers and service teams
Turn every interaction into a long-term relationship.
Maximize profitability through intelligent spare parts planning and seamless trade management.
- AI-based inventory forecasting and auto-replenishment
- Barcode scanning and mobile warehouse management
- E-commerce and POS integration for online and in-store sales
- Dynamic pricing, substitution, and order tracking
- Integration with Azure IoT for real-time parts visibility
Reduce stockouts, accelerate delivery, and delight customers.
Manage all your dealerships, showrooms, and branches from one centralized system.
- End-to-end financial management, including HR, payroll, and assets
- Multi-currency, multi-company, and multi-country accounting
- AI-powered budget tracking and automated reconciliation
- Real-time KPIs and Power BI dashboards accessible on mobile
- 100% compliant with international tax standards
Turn financial data into business strategy
Deliver connected, proactive, and predictive vehicle services with AI automation.
- AI-based service scheduling & technician allocation
- Field service management with mobile updates
- Warranty, AMC, and service package tracking
- Service history analytics & barcode-enabled job cards
- Integration with Dynamics 365 Field Service for predictive maintenance
🛠 Reduce downtime. Boost satisfaction. Build loyalty.
From order to delivery — manage the complete vehicle sales cycle in one system.
- Trade-in, insurance, and leasing operations
- Pre-delivery inspection (PDI) and warranty management
- Integrated digital showroom & web shop
- Automated deal approval workflows
- Connected analytics for sales forecasting
Accelerate sales with connected, digital experiences.
Transform your automotive supply chain into a competitive advantage.
- IoT-enabled factory visibility and warehouse optimization
- Predictive demand & supply balancing with Dynamics 365 Supply Chain
- Multi-location inventory and supplier collaboration
- Integration with Azure Maps for route optimization and logistics
- Paperless, lean manufacturing support
Optimize resources, reduce waste, and deliver on time.
Leverage AI analytics to make smarter decisions, faster.
- Power BI-based dashboards for sales, service, and finance
- Predictive insights using Azure Machine Learning
- Automated reporting and KPI alerts on mobile
- Role-based dashboards for executives, dealers, and service heads
Make every decision data-driven.
Discover how you can harness the power of Microsoft Dynamics 365 Suite to accelerate growth and drive success in the automotive industry.
Innovative Business Solutions for the Automotive Industry
We understand that the automotive industry demands precision, efficiency, and innovation. Our Dynamics 365 consultants are ready to help you implement tailored solutions that streamline your operations, improve supply chain management, and drive sustainable growth. Leverage the power of Dynamics 365 to accelerate your automotive business success and stay ahead in a competitive market.
Dynamics 365 Finance
Dynamics 365 Supply Chain Management
Dynamics 365 Sales
Dynamics 365 Business Central
Dynamics 365 Customer Service
Dynamics 365 Customer Insights
Dynamics 365 Remote Assist
DefectGuard AI-Powered Visual Defect Detection
Connect with Our Expert Team
Take the Next Step Toward Digital Transformation: Ready to optimize your automotive operations with Microsoft Dynamics 365?
Brightpoint Infotech can help you design, deploy, and support a complete automotive solution tailored to your business needs.
Why Choose Us?
Why Choose Us?
Brightpoint Infotech is a trusted Microsoft Dynamics 365 Partner with proven expertise in delivering industry-specific ERP and CRM solutions for the automotive sector.
We help businesses automate operations, optimize resources, and enhance customer satisfaction through intelligent and scalable digital transformation.
Certified Microsoft Dynamics 365 experts
Deep automotive industry knowledge
End-to-end implementation and post-deployment support
Seamless integration with Azure Cloud, Power Platform, and Office 365
Proven track record of successful global deployments
Industries We Serve
Manufacturing
Automotive and Parts
Retail
Non Profit
Food & Beverage
Higher Education
Construction & Projects
Trade & Distribution
Benefits of Partnering with Brightpoint Infotech
Certified Experts
Work with experienced Microsoft-certified professionals.
Customized Solutions
Tailored Power Platform implementations to meet your specific needs.
Seamless Integration
Enable effortless integration with your existing tools.
End-to-End Support
From consulting to deployment and maintenance.
Proven Experience
Over 200+ successful projects delivered globally
Frequently Asked Questions
A1: The Dynamics 365 suite helps automotive businesses tackle challenges such as complex supply chains, disconnected systems, the need for real‑time data across production and sales, dealer network management, service operations, and the shift toward connected & autonomous vehicles.
A2: Key modules include Finance and Operations (for manufacturing, cost control), Supply Chain Management (for parts, logistics, inventory), Sales and Customer Service (for dealerships and aftermarket service), Field Service (for mobile maintenance), and Customer Insights (for 360° customer view & connected vehicles).
A3: Dynamics 365 integrates with platforms like Azure IoT and Microsoft’s Connected Vehicle Platform to enable vehicle‑to‑everything (V2X) communications, fleet tracking, mobility‑as‑a‑service (MaaS) offerings, geospatial services, and cloud‑based analytics for improved customer experiences and new revenue streams.
A4: Benefits include centralized global data access across manufacturing sites, scalability, lower infrastructure cost, faster innovation cycles (e.g., with AI/IoT), improved integration across production, sales and service, and enhanced agility to respond to market changes.
A5: With Dynamics 365, automotive companies can unify customer data, service histories, sales channels, and mobility offerings to support omnichannel engagement. Dealer portals, service scheduling, connected‑car data and predictive maintenance all contribute to an enriched customer journey and stronger loyalty.
A6: Key considerations include industry‑specific experience (automotive manufacturing, supply chain, dealerships), proven Dynamics 365 certifications, ability to integrate IoT/AI/connected‑vehicle capabilities, cloud migration expertise, and support for full lifecycle (implementation, customization, migration, maintenance).
A7: Implementation timelines vary depending on scope. Factors include the size of manufacturing operations, number of geographic sites, dealer network complexity, integrations required (e.g., IoT, legacy systems), and whether a phased roll‑out is used. Simple roll‑outs can be done in a few months, larger global programs may take 12‑18 months or more.
A8: Expected value includes reduced operational costs (via optimized supply chain/inventory), improved asset uptime (via field service/mobile maintenance), enhanced customer retention (via better service & connected‑vehicle features), faster time to market for new vehicle/mobility offerings, and data‑driven decision‐making across the enterprise.
A9: Yes. Dynamics 365 supports aftermarket parts management, rental contracts, vehicle lifecycle management and MaaS models through flexible modules and integrations. It can adapt to new business models like subscription mobility, autonomous fleets and shared services.
A10: Automotive businesses must ensure compliance with industry and regional regulations (e.g., GDPR, ISO standards, automotive quality/safety standards), secure cloud deployments, role‑based access, data protection for connected vehicle/IoT data, and governance around partner and dealer systems integration.
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See How Brightpoint Infotech Can Help Transform Your Business with Microsoft Business Applications
A Solution Build for Automotives
Brightpoint Infotech (BPI) Dynamics 365 is a complete solution for automotive industry. Dynamics 365 Automotive solution focuses on situations and set-ups that empower dealers and OEMs to develop a communicative customer engagement and to increase overall satisfaction with solutions and services.[/vc_column_text][vc_column_text]
- Automotive CRM: BPI automotive business management solution for Customer relationship management (CRM) includes CRM functions like loyalty management, contact management, task management and sales opportunity management. Automotive CRM function supports full marketing, pricing & discounting possibilities. Solution offers SMS management and Mobile CRM that allows access to the system from mobile devices.
- Spare Parts Management: BPI automotive business management solution for spare part management includes functions spare part dealer might need. Automotive ERP system supports spare part trade management, sales order management and sales budget management. BPI Solution provides non-stock catalogue integration, item substitution, item booking and bar codes to manage spare parts. Mobile compatible system allows to use mobile devices for mobile sales. Integrated POS & cash and e-commerce function allows spare part sales management both at your shop and online.
- Financial Management: BPI automotive business management solution for Dealer Management System includes full organization finance management functions. It includes fixed asset management, human recourse (HR) & Payroll management, cash management and bank account management. BPI Solution covers any accounting and taxation processes and lets to set and control financial budgets. For international automotive business BPI Solution allows to manage multiple currency deals and run multi-company business. With mobile key performance indicator (KPI) function get needed business information from anywhere using any mobile device.
- Inventory management: BPI automotive business management solution for Inventory management includes functions like spare part budgeting, automatic spare part replenishment and centralized spare part purchasing. Solution also includes warehouse management system (WMS) and bin management for automotive industry. Inventory management supports multiple stock location management. Access data by using any mobile device.
- BI & Reporting: BPI automotive business management solution in Business intelligence (BI) and reporting tools includes spare part reports, inventory reports as well purchase, finance and service reports. Use mobile devices and get mobile reporting for automotive business. BPI Solution BI and reporting function includes sales & loyalty management and reports.
- Service Maintenance Management: BPI automotive business management solution in service management includes management, service scheduling and time tracking. The system has integrated bar code function. Manage multiple location services, external services and field services by using BPI Solution. Set up service packages for service operations. Service management function in BPI solution provides service history management and service works warranty management.
- Vehicle Sales Management: BPI automotive business management solution in Dealer Management Solution includes fully integrated functions for car sales organizations that includes vehicle sales and vehicle purchase management. BPI Solution cover functions for insurance and leasing operations. Automotive ERP solution provides vehicle trade-in, warranty and pre-delivery inspection (PDI) management. BPI Solution supports field service management and vehicle sales web shop management.