Support & Maintenance

BrightPoint Infotech is one of the fastest growing Microsoft partners with a global presence and round the clock support for its clients. For BrightPoint Infotech the key to success has been our “client-centric” approach. We have over 50 Microsoft Dynamics experts working from global delivery centres, providing unparalleled levels of support. Our mission has always been to ensure the seamless running of our client’s Dynamics Environments and to provide quickest and most efficient resolution to any incidents regardless of their severity.

We offer various support programs which you can choose from according to your needs. We are committed to providing the best in the class services whether you are our new client or existing client.

 

Full-time Support (Onsite/ Onshore/ Offshore support)

BrightPoint has an effective Dynamics ERP & CRM support program to cover almost 18 hours per day for 5 days a week and can be extended to weekends & holidays based on the support plan and various needs.

In our Full-time support model, we allocate highly skilled and experienced resources to work dedicated basis. Resources can be placed at Client onsite, Onshore or Offshore based on the client needs.

During this engagement, we will allocate a Project/Engagement Manager to guide the team, manage the deliverables and build Knowledge repository and maintain Change Management, Incident/Problem management.

 

Flexible Annual Support Package

Flexi is a unique service support system provided by BrightPoint Infotech. Flexi provides a blend of skillsets for completing any tasks pertaining to Microsoft Dynamics products such as 365, AX, NAV & GP, and extends to MS Power BI. For every support request, the outcome would be agreed with the client and the effort and timeline would be worked out for this deliverable. It is a unique outcome based Onshore & remote blended model that leverages multiple skillsets and delivers an agreed and expected output.

 

Contact us today and we’ll be delighted to discuss your requirements and assist you.